Implementing a way for customers to write testomonials and include them on the index page would probably be pretty benificial... I always read those myself especially if the testomonial includes a way to contact the writer for more information..

There is an automatic email sent out when someone removes their profile from the site. Asking if they were successful or not in what they were looking for.

We have a directory full of success stories, but haven't really done much with them.

gary